1. Who We Are
Smart Fix Plus Ltd provides repair, diagnostic, maintenance and related services for mobile phones, tablets, laptops, computers and other electronic devices.
2. Information We May Collect
Depending on how you interact with us, we may collect:
- your name, telephone number, email address and contact details;
- repair booking information, job number, device make/model, reported fault, repair history and collection details;
- transaction, invoice and payment-related records (we do not need to retain full payment card details);
- communications you send to us by telephone, email, website forms, WhatsApp or other messaging services;
- information required to diagnose or test a device, including a device passcode where you voluntarily provide it for testing;
- website technical information such as IP address, browser/device information and cookie or analytics data where applicable; and
- any other information you choose to provide in connection with a service or enquiry.
3. Device Content and Passcodes
Customer devices may contain photographs, messages, contacts, documents and other personal information. We do not access personal content unnecessarily. Where access to a device is required, it is limited to legitimate diagnostic, repair and post-repair testing purposes.
You are not required to provide a device passcode for every repair. If you choose not to provide one, our ability to fully test certain functions may be limited. Customers should back up important data before repair whenever reasonably possible.
4. How We Use Personal Information
We may use personal information to:
- create and manage repair bookings;
- contact you about diagnosis, quotations, parts, repair progress and collection;
- carry out repairs, diagnostics and post-repair testing;
- process payments and maintain accounting and transaction records;
- provide invoices, receipts and warranty support;
- respond to questions, complaints and customer-service requests;
- send service-related WhatsApp, SMS or email notifications;
- request feedback or a review where permitted;
- protect our business and customers against fraud, misuse or unlawful activity;
- comply with legal, tax, accounting and regulatory obligations; and
- improve our services, website and customer experience.
5. Legal Bases for Processing
We process personal information only where we have a lawful basis. Depending on the circumstances, this may include performance of a contract or steps requested before entering a contract, compliance with a legal obligation, our legitimate interests in operating and protecting our business, or consent where consent is required.
6. WhatsApp and Meta Services
Smart Fix Plus may use WhatsApp Business and Meta-hosted services to send repair booking confirmations, collection notifications, customer-service messages and review requests. Information such as your telephone number and message-related data may be transmitted to or processed by Meta or WhatsApp as necessary to provide those services. Meta and WhatsApp may also process information independently under their own terms and privacy policies.
7. Sharing Your Information
We do not sell your personal information. We may share limited information with trusted service providers where reasonably necessary to operate our business, such as website/email hosting providers, payment providers, messaging providers, IT systems, accountants or professional advisers. We may also disclose information where required by law, a court, regulator or other lawful authority.
8. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, warranty, fraud-prevention or dispute-resolution requirements. Different categories of information may therefore be retained for different periods.
9. Security
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No electronic system can be guaranteed to be completely secure, but access to customer information is restricted to legitimate business purposes.
10. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, and portability of certain information. You may also withdraw consent where processing is based on consent.
To exercise a privacy right, contact . We may need to verify your identity before acting on a request.
11. Data Deletion Requests
Instructions for requesting deletion of personal information are provided on our separate Data Deletion page. Certain information may need to be retained where required or permitted by law.
12. Cookies and Website Services
Our website may use essential cookies and, where configured, analytics or similar technologies. Where consent is legally required for non-essential cookies, we will seek consent through the website or relevant consent mechanism.
13. Third-Party Links
Our website or messages may contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties, and you should review their privacy information when using those services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations. The latest version will be published on our website with an updated revision date.
15. Contact Us
For privacy questions or requests, contact Smart Fix Plus Ltd at , telephone 07774 406050, or write to 454 Kingsland Road, London, E8 4AE, United Kingdom.
You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your personal information has been handled unlawfully.